What is the knowledge-base?

Our Knowledge-base contains an extensive collection of articles, written especially to help answer common questions and solve common problems.

You can search the knowledge-base at any time by entering your question in the search box above.

How do we populate the knowledge-base with new articles?

We pro-actively generate new knowledge on a daily basis, and much of this knowledge documentation is triggered by questions that people are asking via other channels, such as forums, twitter, our Slack channel, and even from tickets logged by other users.

Some of the articles in the knowledge-base are feeders to other websites, where the actual information and answers are provided - this is mainly to ensure that when you search for something, we do our best to signpost you to where you can find answers already written up elsewhere. These articles may have a long list of sample questions or problems at the top, and this is primarily to make the search feature more effective at finding these articles.

Still can't find what you are looking for?

If all else fails and you can't find an answer to your question in the knowledge-base, just log a ticket and we'll look into it for you personally.

If you have an idea for a knowledge-base article that you want to see written, if you have some content you would like to add to our knowledge-base, or if you have found something else externally that looks really useful - please get in touch by logging a ticket and we'll look into it for you.