The micro:bit doesn't work with Citrix
The micro:bit doesn't work with VMWare
The micro:bit drive does not appear in my virtual desktop environment
The USB interface firmware that is loaded to pupil boards and early commercial boards, does not correctly support virtual desktop environments.
There is a newer version of the USB interface firmware for the micro:bit that has been released by ARM. Please follow the instructions in the linked article  below to update your interface firmware to the latest version, and try again.
Also note, that if you need to know the VID and PID identity information of the micro:bit in order to set up forwarding or whitelist rules on your virtual desktop environment, these are described in link  below.
04 MAY 2017 DW